Refund Policy

Last updated: 01 October 2026

This Refund Policy explains Numira's voluntary 14-day money-back guarantee and how it works together with mandatory consumer rights.

This Policy applies to purchases made directly from Numira OU through the Numira website or checkout. If you purchase through an app store or another third-party platform, that platform's refund process may also apply.

1. Who We Are

Numira is provided by:

Numira OU

Registry code: 14830461

Registered address: Parnu 86604 Estonia

Email: info@numiramethod.co

2. 14-Day Money-Back Guarantee

Numira offers a voluntary 14-day money-back guarantee if Numira did not meet your expectations and the conditions in this Policy are met.

To qualify under the voluntary guarantee:

- You must request a refund within 14 days after purchase. - The request must be sent to info@numiramethod.com. - The account must show that all levels of the Numira game were completed before the refund request. - The license must not have been shared, copied, resold, distributed, misused, or used in violation of the Terms of Use. - You must provide enough purchase information for us to identify the order, such as the purchase email address, receipt, transaction ID, or account email.

This guarantee is intended to let families try the full Numira method properly before deciding whether it met their expectations.

3. How To Request A Refund

Email info@numiramethod.com within 14 days of purchase with:

- The email address used for purchase. - Your name, if different from the purchase email. - Purchase date or receipt/transaction information. - A short note saying that Numira did not meet your expectations.

We may ask for additional information if needed to confirm the purchase, account status, license use, or completed levels.

Where applicable law requires Numira to provide an online withdrawal function for statutory withdrawal rights, you may also use that function for the relevant statutory withdrawal request. The voluntary 14-day money-back guarantee may still be requested by email.

4. Refund Processing

Approved refunds are normally returned to the original payment method through the payment provider.

We aim to process approved refunds promptly. Your bank, card provider, Stripe, Apple, Google, or another payment provider may take additional time to show the refund.

If currency conversion, bank charges, card charges, or payment provider charges are applied by third parties, Numira is not responsible for those third-party charges unless applicable law says otherwise.

5. When The Voluntary Guarantee May Not Apply

The voluntary 14-day guarantee may not apply if:

- The request is made more than 14 days after purchase. - All levels of the Numira game were not completed before the request. - The purchase cannot be identified. - The license was shared outside the permitted household, classroom, or institution. - Numira materials were copied, published, resold, distributed, recorded, uploaded, or otherwise misused. - The account was suspended or terminated for a serious Terms of Use violation. - The purchase was made through a third-party store that requires refunds to be handled through that store.

6. Mandatory Consumer Rights

This Refund Policy gives you a voluntary contractual guarantee. It does not limit rights you may have under mandatory consumer protection laws.

Depending on where you live, you may have legal rights if a digital product, service, or paid access is faulty, not as described, not fit for purpose, not supplied with reasonable care, or otherwise does not meet mandatory consumer guarantees.

For EU and EEA consumers, digital content and services may be subject to statutory consumer rights, including rules about digital content, conformity, remedies, and withdrawal rights. Where immediate digital access is supplied, you may be asked to consent to immediate supply and acknowledge how that affects any statutory withdrawal right. If legally required consent or acknowledgement is not obtained, your statutory rights remain available.

For Australian consumers, consumer guarantees may apply under Australian Consumer Law and cannot be excluded by these Terms or this Policy.

For consumers in other countries, local mandatory consumer laws may also apply.

If mandatory law gives you a refund, repair, replacement, cancellation, or other remedy that is stronger than this Policy, that law applies to the extent required.

7. Third-Party Purchases

If you purchase Numira through Apple, Google, an app store, school reseller, or another third-party platform, refunds may need to be requested through that platform or reseller. Their rules may apply in addition to this Policy.

8. Contact

Refund questions and requests can be sent to:

Numira OU

Email: info@numiramethod.com

Address: Parnu 86604 Estonia